Streetpride has target response times for meeting requests for various categories of service. Actual performance is measured monthly and assessed to see where we need to make things better. Streetpride is committed to continuous improvements in customer service.
April 2003 to March 2004
Streetpride Performance - Apr 03 to Sep 03
Streetpride Performance - Oct 03 to Mar 04
April 2004 to March 2006
From 1 April 2004, our target time for clearing up drug litter was reduced from 4 hours to 3 hours. Other targets were unchanged.
Streetpride Performance - Apr 04 to Sep 04
Streetpride Performance - Oct 04 to Mar 05
Streetpride Performance - Apr 05 to Sep 05
Streetpride Performance - Oct 05 to Mar 06
April 2006 to March 2007
From 1 April 2006, we have increased the number of indicators from 26 to 27. Also, a few of the definitions and target response times have changed. This followed a mini-review in March 2006 by the Streetpride and Neighbourhoods Management teams. Most changes represent an improvement in service.
Streetpride Performance - Apr 06 to Sep 06
Streetpride Performance - Oct 06 to Mar 07
April 2007 onwards
From 1 April 2007, we have increased the number of indicators from 27 to 30.
Streetpride Performance - Apr 07 to Sep 07
Streetpride Performance - Oct 07 to Mar 08
Streetpride Performance - Apr 08 to Aug 08
Measurement of response times
Our service standards give us limited periods to take action following a request. In the case of postal, web form and email requests, we measure our response times from when we receive the request the next working day.
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