Contact Streetpride to make a report or enquiry
The service we provide
We are responsible for maintaining the highway network, which comprises of all adopted roads, footways and verges.
To keep our highway network in a safe condition, Streetpride has a team of area co-ordinators who carry out inspections of defects reported by the public. They also carry out regular highway safety inspections and they ensure action is taken about:
- Potholes on the roads and footways
- Highway drainage problems
- Overhanging hedges and trees
- Missing and damaged litter bins, wayside seats and other street furniture
- General litter
Code of Practice Highway Inspection and Assessment (5.8 Mb)
The service you can expect
Streetpride has set challenging targets. We aim to make safe the following highway problems within 4 hours of notification:
- Dangerous defects and potholes on roads and footways
- Sign and cone-off dangerous overhanging trees and vegetation on highway land and then cutback within 5 working days
- Make safe any holes in the highway due to missing covers, for example, covers on public and private sewers, gas, water and BT apparatus. We inform the owners and ask them to carry out any necessary repairs.
The service we achieve
As well as aiming to meet the 4 hour target, we meet other national and local targets, such as:
- 96.4 % of all dangerous highway potholes are made safe in 24 hours.
- 99.8 % of all highway safety inspections are undertaken on time.
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